How are you "thanking" your clients this year?

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Fan Mail

Just a short note to let you know how much we enjoy working with your staff. They are very professional and courteous when interacting with our group. They are very thorough when trying to understand what we are looking for and the end results prove that every time. You have a fantastic team which you should be very proud of. They are the best! The quality of the printed pieces is fantastic and the bindery is everything we expect. The quality you provide us in our sales pieces reflects the quality we put in our products. You do all that while meeting our demanding due dates!

Thank you again for your outstanding work.

Duane Schnelle
MarCom Production Manager
Crown Equipment Corporation

Mon, 11/23/2009

Are you giving holiday gifts to clients this year?  Are you spending as much as last year?  Have you come up with a great alternative to express your appreciation/gratitude?  
 
If you don't receive a gift from a vendor that has done so historically, how do you feel?  Does it make you wonder about their financial security/stability?  Is it reassuring to receive a personal message explaining a new "gift" policy or program?
Many small businesses must be struggling with this issue right now.  Give us your feedback.
 
          ___ We plan to give something comparable to previous years.
          ___ We will not be giving gifts this year - just can't afford it.
          ___ We will be making charitable contributions in lieu of gifts.
          ___ We will be giving a much smaller token.
          ___ We will be sending out cards with a personal message. 
 
 
 

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